Help Desk Outsourcing

Tips for saving time and money by outsourcing telemarketing services. Includes tips for selecting a company and a country

Instructions

Step 1

The first thing you need to do is to pick a telemarketing company. In the end, the management team will greatly impact the results of your campaign. You should choose a company that is familiar with your target market. If you are outsourcing to the Philippines, be sure that your call center is managed by US nationals.

Step 2

The next step is to speak with your telemarketers. The more involved you are, the better the results you will achieve. Here are some basic steps to see if you will be successful:

1) Make sure they are familiar with the goals you are trying to accomplish.

2) Only accept telemarketers who have call center experience.

3) Speak with your telemarketer to ensure a neutral accent and strong English

Step 3

Train your telemarketer as you would an internal employee. Be sure they can execute the following steps:

1) Planning / targeting decision makers

2) Getting past the gatekeeper

3) Asking appropriate questions

4) Overcoming objections

5) Closing the sale / setting the appointment

Article Source: http://www.ehow.com/how_5874576_outsource-telemarketing.html

Author-Chris Davis

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